Managed Technology.
We simplify & bolster your technology, to make your life easier. Let us work on the complicated world of technology and let you stay focused on the success of your company. Increasing efficiency for your business is our #1 goal.
Faster Technology Support
American, English-speaking support only.
One Click Confirmation – When you request support, we send a request, you accept, and we can instantly start helping you with your situation.
Easily Request Support
Send us issues right as they are happening.
Support Icon – Click our icon to open our instant support form, allowing you to screenshot your issue, add details, and notify us immediately.
Support Is Everything
We listen to you and assess your situation, one step at a time.
We ensure our support sessions are easy to understand and English speaking.
Proven troubleshooting techniques help us solve technology issues with efficiency, reducing the amount of downtime.
Like We’re There
Once connected, we can control your computer like we’re sitting in the room. You’ll see us moving around the screen as we work, once we are finished we disconnect.
We can only connect with permission on your end. Learn more about our remote process HERE.
Ticketing
Every issue that we work on is documented in a ticket. This is a way to track issues efficiently, prevent mix-ups, and ensure issues get resolved.
We can look up previous tickets to search for prior solutions, answer your questions faster, and improve upon our quality of service.
Stay Up To Date
Security updates are critical to maintain a protected network.
Out of date computers are vulnerable to outside attackers or malicious software.
We implement robust maintenance, checking that all your devices are up-to-date. We can see if patches fail and take action to correct them.
Improve Your Security
Commercial grade software paired with the latest techniques.
We’re alerted if your Antivirus stops running or is out of date.
Light weight, commercial grade antivirus that gets installed on your computers.
Know your Antivirus is installed, up to date, and online. Ensure the security of your devices.
Windows Updates
Ensure your Windows operating system is up-to-date and protected.
Security updates patch vulnerabilities that your system may be exposed to.
Alerts let us know if updates fail so we can fix them.
Commercial Antivirus
Our Antivirus is lightweight, efficient, and effective. Always ready to stop live threats and advanced scans are done weekly.
Our Antivirus is Bitdefender. Check out it’s independent testing scores HERE.
Proactive Technology
Don’t wait for an issue to happen.
Get the technology foundation in place that will keep your business running strong and your employees happy.
Here’s a Cybersecurity article from Forbes.
What is Ransomware?
Ransomware is a type of malicious software that locks or encrypts your files and demands payment (usually in cryptocurrency) to unlock them. If you don’t pay, you can permanently lose access to your data — which is why backups and good security are essential.
- Be Prepared: Ransomware strikes a business somewhere in the world every 11 seconds, and the typical attack now costs companies well over $2 million when you add ransom, downtime, and recovery expenses. Far too many organizations never return to normal operations.
- No Guarantee: Even when victims pay, more than one in three still don’t get their files back because the criminals take the money and vanish or demand even more. Paying almost never solves the problem.
- Backup Type Matters: If your backups are connected to the same network, ransomware can encrypt or delete them in minutes, leaving you with nothing to restore. Only offline or truly immutable backups stay safe.
- Downtime: The average business is down for 22–28 days after a serious attack, and roughly 20% of small-to-medium companies shut their doors for good within a year. One incident can end a company.
- Ongoing Trouble: Modern attackers steal your sensitive data first, then encrypt it and threaten to leak customer records, financials, or private information on the dark web. This “double-extortion” tactic adds public embarrassment and regulatory fines on top of everything else.
- It’s That Simple: Over 90% of successful ransomware infections start with something simple—clicking a bad link, a reused password, or an unpatched program. Strong basics and regular training stop most attacks before they ever get in.
See all MSP features
Here is an extended list of our MSP services:
- Portal Access: A web portal that allows you access to see the status of all your devices.
- User Remote Access: Allows you or your staff to remote into a work computer while being home or on the go.
- Background Support: Our tools allow us to work on some issue in the background without interrupting the user.
- Reporting: We can generate status reports on all or specific devices in your company.
- Monitoring: Our system is always checking the statuses of your devices, alerting us when something goes wrong.
- Backups: Ransomware resilient data backups, allow us to recover data from a specific day in the past, keeping your data extremely safe.
- OS Updates: Updates for your device’s operating system (patch management) to protect your devices from vulnerabilities.
- Antivirus: Lightweight, commercial grade Antivirus that scans your devices as changes happen, daily, and weekly.
- Easy Remote Support: You click 1 button, and we can control your computer to help you out.
- Report Issues Live: By clicking our support button on your computer, you can submit your issue to us directly as it’s happening.
- Automated Fixes: Some issues detected by our system will be fixed automatically as they are detected.
- Proactive Maintenance: We run custom-made tools that keep your devices cleaned out and healthy.
- Advanced Logging: By taking snapshots of your computer’s performance, we can more easily track down complex issues.
- Credential Management: Cleanup, organize, and have your companies sensitive data more prepared for audits and compliancy.
- Mobile Device Management (MDM): Monitor, Manage, and Remote work on mobile devices.
- A.I. Powered Security: Newer more advanced Antivirus and threat monitoring, response, and resolution solutions (EDR).
View our technology support plans.
Simplify the Web.
Taking complex technology situations and breaking them down, piece by piece, until they are resolved. We take the time to explain situations and work patiently through problems. Contact us today to discuss your situation.