Easier Technology Support
Start support sessions faster
One click confirmation to start a remote support session with CNY Webs. We can assist you or your staff with any technology situation.
Request support right from your PC.
Improve Your Security
Support specialists ensure your devices are fully up to date and protected
Proactive Software Monitoring
Device monitoring that allows problems to be fixed before they become serious issues
Support specialists research problematic computers before they start the troubleshooting process, saving time and frustration for the end user.
We are alerted before common computer issues happen.
Security Updates: If a computers updates fail to install it can leave your system vulnerable to attacks or crashes. We see failed/stuck updates and get them corrected.
Storage Drives: A computers drive is almost 100% full, which can cause extreme slow downs, lock up of the system, or data loss.
Processor (CPU) Performance: The brains of the computer, is over working which can lead to poor system performance. Catching this early could prevent system failure and increase user productivity overall.
Memory (RAM) Performance: The short term memory of the computer, is showing excessive stress. Overloaded memory can be tracked back to corrupted software with memory leaks or needed hardware upgrades.
We see if Antivirus is installed, up to date, and online. Ensure the security of your devices.
We see the bigger picture of all the computers on your network, which allows us to resolve issues in the appropriate manner.
Logged activities on your computer help us track down issues.
Support can correct stuck updates, and run maintenance scripts on the back-end without user intervention.
Leave the complexities of Technology to us and free up more time for your company, keep your employees happier!
Leverage All Our Services
There are many more features and services that our managed support can offer, some include:
- Portal: Management portal to track all your devices
- Remote Access: Ability to remote into your work computers from home
- Less Downtime: Background support while you continue working
- Reporting: Customized device reports in PDF or Excel form
- Tracking: Custom alerts to track specific device activity
- Backups: Computer & Data Backups
- Web Services: Website Maintenance & Support
- Networking: Networking & Server Support
Let’s discuss your technology situation today.
Simplify the Web.
Taking complex technology situations and breaking them down, piece by piece until they are resolved. We take the time to explain situations and work patiently through problems. Contact us today to discuss your situation.