Managed Technology.
We simplify your technology, to make your life easier. Let us work on the complicated world of technology and let you stay focused on the success of your company. Increasing efficiency for your business is our #1 goal.
Faster Technology Support
American, English-speaking support only.
One Click Confirmation – When you request support, we send a request, you accept, and we can instantly start helping you with your situation.
Easily Request Support
Send us issues right as they are happening.
Support Icon – Click our icon to open our instant support form, allowing you to screenshot your issue, add details, and notify us immediately.
Support Is Everything
We listen to you and assess your situation, one step at a time.
We ensure our support sessions are easy to understand and English speaking.
Proven troubleshooting techniques help us solve technology issues with efficiency, to reduce the amount of time you have to waste.
Like We’re There
Once connected, we can control your computer like we’re sitting in the room. You’ll see us moving around stuff as we work, once we are finished we disconnect.
We can only connect with permission on your end. Learn more about our remote process HERE.
Ticketing
Every issue that we work on is documented in a ticket. This is a way to track issues efficiently, prevent mix-ups, and ensure issues get resolved.
We can look up previous tickets to search for prior solutions, answer your questions faster, and improve upon our quality of service.
Stay Up To Date
Security updates are critical to maintain a protected network.
Out of date computers are vulnerable to outside attackers or malicious software.
We implement robust maintenance, checking that all your devices are up-to-date. We can see if patches fail and take action to correct them.
Improve Your Security
Commercial grade software paired with the latest techniques.
We’re alerted if your Antivirus stops running or is out of date.
Light weight, commercial grade antivirus that gets installed on your computers.
Know your Antivirus is installed, up to date, and online. Ensure the security of your devices.
Windows Updates
Ensure your Windows operating system is up-to-date and protected.
Security updates patch vulnerabilities that your system may be exposed to.
Alerts let us know if updates fail so we can fix them.
Commercial Antivirus
Our Antivirus is lightweight, efficient, and effective. Always ready to stop live threats and advanced scans are done weekly.
Our Antivirus is Bitdefender. Check out it’s independent testing scores HERE.
Proactive Technology
Don’t wait for an issue to happen.
Get the technology foundation in place that will keep your business running strong and your employees happy.
Here’s a Cybersecurity article from Forbes.
Leverage All Our Services
There are many more features and services that our managed support can offer, some include:
- Portal: Management portal to track all your devices
- Remote Access: Ability to remote into your work computers from home
- Less Downtime: Background support while you continue working
- Reporting: Customized device reports in PDF or Excel form
- Tracking: Custom alerts to track specific device activity
- Backups: Computer & Data Backups
- Web Services: Website Maintenance & Support
- Networking: Networking & Server Support
Let’s discuss your technology situation today.
Simplify the Web.
Taking complex technology situations and breaking them down, piece by piece, until they are resolved. We take the time to explain situations and work patiently through problems. Contact us today to discuss your situation.